Privacy Policy

Effective Date: 10/2025 Last revised: 10/2025

1. Introduction

Virtual Home COO ("we," "us," or "our") operates the website virtualhomecoo.com and provides virtual home management services (the "Service"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information We Collect Directly

When you use our services or contact us, we may collect:

• Contact Information: Name, email address, phone number, mailing address

• Family Information: Names and ages of family members, household composition, schedules, preferences, and lifestyle information

• Financial Information: Billing address, payment information (processed securely through our payment processor), budget guidelines, and expense-related data

• Service Preferences: Communication preferences, vendor preferences, dietary restrictions, and other personal preferences

• Account Information: Username, password, and other account credentials for services we manage on your behalf

Information Collected Automatically

When you visit our website, we may automatically collect:

• Usage Data: Pages visited, time spent on pages, click-through rates

• Device Information: IP address, browser type, operating system, device identifiers

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience (see Cookie Policy section below)

Information from Third Parties

We may receive information from:

• Service Providers: Information from vendors, service providers, and contractors we coordinate on your behalf

• Payment Processors: Transaction information from Stripe and other payment processors

• Email Marketing Platforms: Engagement data from our email marketing service providers

3. How We Use Your Information

We use your personal information to:

Provide Our Services

• Coordinate and manage household services and vendors

• Schedule appointments and manage family calendars

• Communicate with service providers on your behalf

• Process payments and maintain billing records

• Provide customer support and respond to inquiries

Improve Our Services

• Analyze usage patterns to improve our website and services

• Develop new features and service offerings

• Conduct research and analytics

Legal and Business Operations

• Comply with legal obligations and respond to legal requests

• Protect our rights, property, and safety, and that of our users

• Enforce our terms of service and other agreements

Marketing and Communications

• Send service-related communications and updates

• Send marketing communications (with your consent where required)

• Provide newsletters and promotional materials (you may opt out at any time)

4. How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers and Vendors

• Third-Party Service Providers: We share necessary information with household service providers (cleaners, maintenance, tutors, etc.) to coordinate services on your behalf

• Business Partners: We may share information with trusted partners who assist in providing our services

Payment Processing

• Stripe: Payment information is processed by Stripe, our payment processor, in accordance with their privacy policy

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations, court orders, or government requests

• Protect and defend our rights or property

• Investigate potential violations of our terms of service

• Protect the safety of users or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest

• Regular security assessments and updates

• Limited access to personal information on a need-to-know basis

• Secure storage and disposal of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you

• Comply with legal obligations

• Resolve disputes and enforce agreements

• Fulfill the purposes outlined in this privacy policy

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to the personal information we have about you

• Request a copy of your personal information in a portable format

Correction and Updates

• Request correction of inaccurate or incomplete personal information

• Update your account information and preferences

Deletion

• Request deletion of your personal information (subject to legal retention requirements)

Consent Withdrawal

• Withdraw consent for processing where we rely on consent as the legal basis

• Opt out of marketing communications at any time

Restriction and Objection

• Request restriction of processing in certain circumstances

• Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Improve website functionality and user experience

• Provide targeted advertising (where applicable)

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites or services you visit.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. While we may collect information about children as part of our family management services, this information is provided by and controlled by their parents or guardians.

If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website

• Sending you an email notification (where appropriate)

• Providing notice through our services

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to know what personal information we collect, use, disclose, and sell about you.

Right to Delete

You have the right to request deletion of your personal information.

Right to Opt-Out

You have the right to opt-out of the sale of your personal information (we do not currently sell personal information).

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information below.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Virtual Home COO Email: [email protected] Website: virtualhomecoo.com

For privacy-related inquiries, please include "Privacy Policy" in the subject line of your email.